Patents
US 12764227 B1: System and method for dynamic communication experiences
- Granted
- 2026-10-13
- Filed
- 2024-03-28 application 18619687
- Type
- Utility · 20 claims
- Elsewhere
- Google Patents ↗ · USPTO patent document ↗ · USPTO Patent Center record ↗
Abstract
A method and system of automatically transitioning management of a communication session from a voice-based interface to a video-based interface is disclosed. The system identifies whether the user has provided an input to an interactive voice response (IVR) system that indicates their intention of submitting data that is visual. This context will be used by an artificial intelligence (AI) system to determine if there should be a switch made from the IVR system to a video-call medium. In some examples, once the switch has occurred, the AI system can also grade the image quality of the received video data and generate feedback to the user to ensure submission of images with acceptable quality.
Source: PTBLXML, file of 2026-10-13 (ipgb20261013.xml).
Assignees
| Assignee | Type | Place | Also on furp.org | Source |
|---|---|---|---|---|
| United Services Automobile Association (USAA) 3,269 patents | US company or organization | San Antonio, TX | PTBLXML, file of 2026-10-13 |
Inventors
| Inventor | Place | Patents | Person page | Source |
|---|---|---|---|---|
| Kristopher Thomas Williams | Helotes, TX | PTBLXML, file of 2026-10-13 | ||
| Nikhil Dama | Apex, NC | 11 | PTBLXML, file of 2026-10-13 | |
| David Patrick Dixon | Boerne, TX | 77 | Person page FUZZY medium confidence | PTBLXML, file of 2026-10-13 |
| Jess W. Gingrich | San Antonio, TX | PTBLXML, file of 2026-10-13 | ||
| Arthur Eugene Cutter, IV | Colorado Springs, CO | PTBLXML, file of 2026-10-13 | ||
| Surender Kumar | Palatine, IL | 101 | PTBLXML, file of 2026-10-13 |
CPC categories
| Subclass | Category | First group | Source |
|---|---|---|---|
| H04M | Telephonic communication | H04M3/493 | PTBLXML, file of 2026-10-13 |
| G06T | Image data processing or generation, in general | G06T7/001 | PTBLXML, file of 2026-10-13 |
Cooperative Patent Classification, as currently assigned (one row per subclass).
Assignments and security interests
| Recorded | What | From | To | Reel/frame | Source |
|---|---|---|---|---|---|
| 2026-09-04 | Assignment Assignment of assignor's interest | UIPCO, LLC signed 2026-09-03 | UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) SAN ANTONIO, TX | 75911/535 | PASDL, file of 2026-10-16 |
| 2026-09-03 | Assignment Assignment of assignor's interest | WILLIAMS, KRISTOPHER THOMAS signed 2026-08-24 DAMA, NIKHIL signed 2026-08-26 DIXON, DAVID PATRICK signed 2025-12-17 GINGRICH, JESS W. signed 2026-08-29 CUTTER, ARTHUR EUGENE, IV signed 2026-08-26 KUMAR, SURENDER signed 2026-08-24 | UIPCO, LLC SAN ANTONIO, TX | 75896/453 | PASDL, file of 2026-10-16 |
Documents recorded with the USPTO Assignment Recordation Branch that list this patent. A security interest is a lender’s claim on the patent as collateral; a release ends it.
USPTO bulk data: PatentsView granted patents, disambiguated (PVGPATDIS) for patents, assignees, inventors, places and CPC categories; the USPTO Patent Assignment Dataset (ECORSEXC) for assignments and security interests. Patents filed in the last 20 years. No claims or full text. Links to other records are by name (and state): EXACT means the identical full name and state; FUZZY means a looser name match, with the confidence shown.