Patents
US 12754922 B2: Artificial intelligence-based query and response systems and methods
- Granted
- 2026-10-06
- Filed
- 2025-02-14 application 19053847
- Type
- Utility · 20 claims
- Elsewhere
- Google Patents ↗ · USPTO patent document ↗ · USPTO Patent Center record ↗
Abstract
An AI-based computing system for responding in real-time to an inbound message including a processor that is programmed to cause to display, within a graphical user interface i) a proposed response message responsive to a query message, the proposed response message being generated by an AI response model, ii) a link to one or more relevant documents retrieved from a corresponding subject-category database, and iii) a feedback input enabling a representative to assign a response indicator. The processor is programmed to receive a response indicator for the proposed response message and create a historical record. The processor is programmed to generate a training dataset and re-train the AI response model using the training dataset. The processor is programmed to cause to display, within the graphical user interface, in real-time, a revised response message responsive to the current inbound message using the re-trained AI response model.
Source: PTBLXML, file of 2026-10-06 (ipgb20261006.xml).
Assignees
| Assignee | Type | Place | Also on furp.org | Source |
|---|---|---|---|---|
| State Farm Mutual Automobile Insurance Company 2,604 patents | US company or organization | Bloomington, IL | STATE FARM MUTUAL AUTOMOBILE INSURANCE CO Form D issuer FUZZY medium confidence: same name (legal endings aside) and state | PTBLXML, file of 2026-10-06 |
Inventors
| Inventor | Place | Patents | Person page | Source |
|---|---|---|---|---|
| Catherine Espel-Logan | Plano, TX | 4 | PTBLXML, file of 2026-10-06 | |
| Jason L. Keeney | Auburntown, TX | PTBLXML, file of 2026-10-06 | ||
| Chelli D. Whitaker | Maricopa, AZ | PTBLXML, file of 2026-10-06 | ||
| Laura E. Chambers | Oak Ridge, TN | PTBLXML, file of 2026-10-06 | ||
| Amit Kumar Gupta | Normal, IL | PTBLXML, file of 2026-10-06 | ||
| Tosha Bell | Atlanta, GA | PTBLXML, file of 2026-10-06 | ||
| David K. Hundley | Bloomington, IL | PTBLXML, file of 2026-10-06 | ||
| Daniel Johnson | Dunnellon, FL | PTBLXML, file of 2026-10-06 | ||
| Judd Morgan | Mahomet, IL | PTBLXML, file of 2026-10-06 | ||
| Justin D. Dirr | Los Angeles, CA | PTBLXML, file of 2026-10-06 | ||
| Bhanu Cattamanchi | Suwanee, GA | PTBLXML, file of 2026-10-06 | ||
| Marigona Bokshi-Drotar | Issaquah, WA | 21 | PTBLXML, file of 2026-10-06 | |
| Minsup Lee | Bloomington, IL | PTBLXML, file of 2026-10-06 |
CPC categories
| Subclass | Category | First group | Source |
|---|---|---|---|
| G06F | Electric digital data processing | G06F16/24578 | PTBLXML, file of 2026-10-06 |
Cooperative Patent Classification, as currently assigned (one row per subclass).
Assignments and security interests
No recorded assignments or security interests on file for this patent.
USPTO bulk data: PatentsView granted patents, disambiguated (PVGPATDIS) for patents, assignees, inventors, places and CPC categories; the USPTO Patent Assignment Dataset (ECORSEXC) for assignments and security interests. Patents filed in the last 20 years. No claims or full text. Links to other records are by name (and state): EXACT means the identical full name and state; FUZZY means a looser name match, with the confidence shown.