Patents
US 12711436 B2: Computing systems and methods for defining work item assignment workflows and intelligently assigning work items
- Granted
- 2026-08-18
- Filed
- 2023-05-23 application 18322025
- Type
- Utility · 20 claims
- Elsewhere
- Google Patents ↗ · USPTO patent document ↗ · USPTO Patent Center record ↗
Abstract
Systems and methods for intelligently facilitating assignment of work items involve providing a user interface for creating work item assignment workflows and receiving data defining workflows for assigning work items, the workflows each indicating (i) one or more factors based on which work items should be identified for assignment to an agent and (ii) a prioritization scheme for determining an order in which identified work items should be assigned. In response to receiving a work item assignment request on behalf of an agent, a pre-defined workflow is obtained, and based on the workflow, (i) available work items from multiple computing systems are identified for assignment to the agent and (ii) a prioritized order for assigning the identified work items is determined. Based on the identified work items and the determined order, a personalized work item queue is generated for the agent, from which work items are assigned to the agent.
Source: PTBLXML, file of 2026-08-18 (ipgb20260818.xml).
Assignees
| Assignee | Type | Place | Also on furp.org | Source |
|---|---|---|---|---|
| Capital One Financial Corporation 141 patents | US company or organization | McLean, VA | CAPITAL ONE FINANCIAL CORP SEC filer FUZZY low confidence: same name (legal endings aside), one of each nationally | PTBLXML, file of 2026-08-18 |
Inventors
| Inventor | Place | Patents | Person page | Source |
|---|---|---|---|---|
| Raja Durai Henry | Buffalo Grove, IL | PTBLXML, file of 2026-08-18 | ||
| Elango Ramasamy | Buffalo Grove, IL | PTBLXML, file of 2026-08-18 | ||
| Tricia Marie Bedell | Vernon Hills, IL | PTBLXML, file of 2026-08-18 | ||
| Randal Lawrence Streator | Batesville, IN | PTBLXML, file of 2026-08-18 |
CPC categories
| Subclass | Category | First group | Source |
|---|---|---|---|
| G06Q | Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes; systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not otherwise provided for | G06Q10/063112 | PTBLXML, file of 2026-08-18 |
Cooperative Patent Classification, as currently assigned (one row per subclass).
Assignments and security interests
| Recorded | What | From | To | Reel/frame | Source |
|---|---|---|---|---|---|
| 2025-07-02 | Merger Merger | DISCOVER FINANCIAL SERVICES signed 2025-05-16 | CAPITAL ONE FINANCIAL CORPORATION MCLEAN, VA | 71784/903 | PASDL, file of 2026-10-18 |
Documents recorded with the USPTO Assignment Recordation Branch that list this patent. A security interest is a lender’s claim on the patent as collateral; a release ends it.
USPTO bulk data: PatentsView granted patents, disambiguated (PVGPATDIS) for patents, assignees, inventors, places and CPC categories; the USPTO Patent Assignment Dataset (ECORSEXC) for assignments and security interests. Patents filed in the last 20 years. No claims or full text. Links to other records are by name (and state): EXACT means the identical full name and state; FUZZY means a looser name match, with the confidence shown.