Patents
US 12567115 B2: Chatbot for reviewing insurance claims complaints
- Granted
- 2026-03-03
- Filed
- 2023-08-16 application 18234472
- Type
- Utility · 19 claims
- Elsewhere
- Google Patents ↗ · USPTO patent document ↗ · USPTO Patent Center record ↗
Abstract
The following relates generally to AI-based review of insurance claims complaints. In some embodiments, one or more processors: (1) receive, via a chatbot, an insurance claim complaint; (2) categorize, via the chatbot, the insurance claim complaint by determining a category of the insurance claim complaint, the category comprising a tone category or a policy category; (3) build, via the chatbot, a complaint report including information of the insurance claim complaint and an indication of the category; and/or (5) send, via the chatbot, the complaint report to an insurance complaint administrator computing device.
Source: PTBLXML, file of 2026-03-03 (ipgb20260303.xml).
Assignees
| Assignee | Type | Place | Also on furp.org | Source |
|---|---|---|---|---|
| STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 2,604 patents | US company or organization | Bloomington, IL | STATE FARM MUTUAL AUTOMOBILE INSURANCE CO Form D issuer FUZZY medium confidence: same name (legal endings aside) and state | PTBLXML, file of 2026-03-03 |
Inventors
| Inventor | Place | Patents | Person page | Source |
|---|---|---|---|---|
| Joseph Robert Brannan | Bloomington, IL | 104 | PTBLXML, file of 2026-03-03 | |
| Vicki King | Bloomington, IL | 109 | PTBLXML, file of 2026-03-03 | |
| Brian Mark Fields | Phoenix, AZ | 287 | PTBLXML, file of 2026-03-03 | |
| Nathan L. Tofte | Downs, IL | 173 | PTBLXML, file of 2026-03-03 |
CPC categories
| Subclass | Category | First group | Source |
|---|---|---|---|
| G06Q | Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes; systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not otherwise provided for | G06Q40/09 | PTBLXML, file of 2026-03-03 |
| G06F | Electric digital data processing | G06F40/30 | PTBLXML, file of 2026-03-03 |
| G06N | Computing arrangements based on specific computational models | G06N3/006 | PTBLXML, file of 2026-03-03 |
| H04L | Transmission of digital information, e.g. telegraphic communication | H04L41/16 | PTBLXML, file of 2026-03-03 |
Cooperative Patent Classification, as currently assigned (one row per subclass).
Assignments and security interests
| Recorded | What | From | To | Reel/frame | Source |
|---|---|---|---|---|---|
| 2023-08-24 | Assignment Assignment of assignor's interest | BRANNAN, JOSEPH ROBERT signed 2023-08-10 KING, VICKI signed 2023-08-01 FIELDS, BRIAN MARK signed 2023-07-31 TOFTE, NATHAN L. signed 2023-08-15 | STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY BLOOMINGTON, IL | 64696/454 | PASDL, file of 2026-10-15 |
Documents recorded with the USPTO Assignment Recordation Branch that list this patent. A security interest is a lender’s claim on the patent as collateral; a release ends it.
USPTO bulk data: PatentsView granted patents, disambiguated (PVGPATDIS) for patents, assignees, inventors, places and CPC categories; the USPTO Patent Assignment Dataset (ECORSEXC) for assignments and security interests. Patents filed in the last 20 years. No claims or full text. Links to other records are by name (and state): EXACT means the identical full name and state; FUZZY means a looser name match, with the confidence shown.