Patents
US 12073184 B1: Artificial intelligence directed controlled-environment facility resident support ticket response and/or action
- Granted
- 2024-08-27
- Filed
- 2019-05-21 application 16418837
- Type
- Utility · 18 claims
- Elsewhere
- Google Patents ↗ · USPTO patent document ↗ · USPTO Patent Center record ↗
Abstract
Artificial intelligence directed controlled-environment facility resident support ticket response and/or action may provide access to a controlled-environment facility media and/or communications terminal or device support application program via one or more controlled-environment facility media and/or communications terminals and/or a plurality of personal controlled-environment facility resident media and/or communications devices, which accept input of a support request, via the support application program, from a controlled-environment facility resident. A controlled-environment facility media and/or communications device services platform receives the request, determines an assigned weight of words in the request and selects one or more passages of predefined response text to compose a response to the request, based on a determined weight of words in the request and tags associated with these words and the passage(s) of predefined text. The platform personalizes the response, based on identification of the resident, and sends the resulting personalized response to the respective terminal or device.
Source: PVGPATDIS, file of 2026-04-10 (ipg240827.xml).
Assignees
| Assignee | Type | Place | Also on furp.org | Source |
|---|---|---|---|---|
| Securus Technologies, LLC 227 patents | US company or organization | Plano, TX | SECURUS TECHNOLOGIES LLC Federal lobbying client EXACT high confidence: identical full name and state | PVGPATDIS, file of 2026-04-10 |
Inventors
| Inventor | Place | Patents | Person page | Source |
|---|---|---|---|---|
| Shuaib Suleman | Plano, TX | 3 | PVGPATDIS, file of 2026-04-10 | |
| Adam C. Edwards | Fort Worth, TX | 31 | PVGPATDIS, file of 2026-04-10 | |
| Brian Huddleston | Wylie, TX | 4 | PVGPATDIS, file of 2026-04-10 | |
| Kenneth D. Johnston, Jr. | Wylie, TX | 4 | PVGPATDIS, file of 2026-04-10 |
CPC categories
| Subclass | Category | First group | Source |
|---|---|---|---|
| G06F | Electric digital data processing | G06F40/30 | PVGPATDIS, file of 2026-04-10 |
| G06N | Computing arrangements based on specific computational models | G06N20/00 | PVGPATDIS, file of 2026-04-10 |
| G06Q | Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes; systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not otherwise provided for | G06Q30/016 | PVGPATDIS, file of 2026-04-10 |
Cooperative Patent Classification, as currently assigned (one row per subclass).
Assignments and security interests
| Recorded | What | From | To | Reel/frame | Source |
|---|---|---|---|---|---|
| 2026-07-02 | Release of security interest Release of security interest in patents (super-priority second lien) | WILMINGTON SAVINGS FUND SOCIETY, FSB signed 2026-07-02 | AVENTIV TECHNOLOGIES, LLC PLANO, TX SECURUS TECHNOLOGIES, LLC PLANO, TX SATELLITE TRACKING OF PEOPLE LLC PLANO, TX | 75901/833 | PASDL, file of 2026-10-15 |
| 2026-07-02 | Release of security interest Release of security interest in patents (notes) | THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A. signed 2026-07-02 | SECURUS TECHNOLOGIES, LLC PLANO, TX SATELLITE TRACKING OF PEOPLE LLC PLANO, TX | 75893/360 | PASDL, file of 2026-10-15 |
| 2026-07-02 | Release of security interest Release of security interest in patents (super-priority first lien) | WILMINGTON SAVINGS FUND SOCIETY, FSB (AS SUCCESSOR IN INTEREST TO DEUTSCHE BANK AG NEW YORK BRANCH) signed 2026-07-02 | AVENTIV TECHNOLOGIES, LLC PLANO, TX SECURUS TECHNOLOGIES, LLC PLANO, TX SATELLITE TRACKING OF PEOPLE LLC PLANO, TX | 75892/223 | PASDL, file of 2026-10-15 |
| 2026-07-02 | Security interest Security interest Junior lien patent security agreement | AVENTIV TECHNOLOGIES, LLC signed 2026-07-02 SECURUS TECHNOLOGIES, LLC signed 2026-07-02 | SCRS INTERMEDIATE HOLDING CORPORATION BEVERLY HILLS, CA | 75892/170 | PASDL, file of 2026-10-15 |
| 2026-07-02 | Security interest Security interest First lien patent security agreement | AVENTIV TECHNOLOGIES, LLC signed 2026-07-02 SECURUS TECHNOLOGIES, LLC signed 2026-07-02 | WILMINGTON SAVINGS FUND SOCIETY, FSB WILMINGTON, DE | 75892/93 | PASDL, file of 2026-10-15 |
| 2025-04-21 | Security interest Security interest Assignment of security interest in patents | DEUTSCHE BANK AG NEW YORK BRANCH, AS EXISTING COLLATERAL AGENT signed 2025-04-16 | WILMINGTON SAVINGS FUND SOCIETY, FSB, AS SUCCESSOR COLLATERAL AGENT WILMINGTON, DE | 70903/303 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66952/914 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66951/630 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66951/561 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66951/514 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66951/385 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Security interest Security interest Security interest | AVENTIV TECHNOLOGIES, LLC signed 2024-03-28 SECURUS TECHNOLOGIES, LLC signed 2024-03-28 SATELLITE TRACKING OF PEOPLE LLC signed 2024-03-28 ALLPAID, INC. signed 2024-03-28 | WILMINGTON SAVINGS FUND SOCIETY, FSB WILMINGTON, DE | 66951/54 | PASDL, file of 2026-10-15 |
| 2024-03-28 | Security interest Security interest Super-priority first lien patent security agreement | SECURUS TECHNOLOGIES, LLC signed 2024-03-28 SATELLITE TRACKING OF PEOPLE LLC signed 2024-03-28 ALLPAID, INC. signed 2024-03-28 | DEUTSCHE BANK AG NEW YORK BRANCH AS COLLATERAL AGENT NEW YORK, NY | 66945/310 | PASDL, file of 2026-10-15 |
| 2024-02-01 | Security interest Security interest Priority second lien patent security agreement | SECURUS TECHNOLOGIES, LLC signed 2023-12-29 SATELLITE TRACKING OF PEOPLE LLC signed 2023-12-29 ALLPAID, INC. signed 2023-12-29 | WILMINGTON SAVINGS FUND SOCIETY, FSB AS COLLATERAL AGENT WILMINGTON, DE | 66436/420 | PASDL, file of 2026-10-15 |
| 2024-01-02 | Security interest Security interest Priority first lien patent security agreement | SECURUS TECHNOLOGIES, LLC signed 2023-12-29 ALLPAID, INC. signed 2023-12-29 SATELLITE TRACKING OF PEOPLE LLC signed 2023-12-29 | DEUTSCHE BANK AG NEW YORK BRANCH, AS COLLATERAL AGENT NEW YORK, NY | 66567/620 | PASDL, file of 2026-10-15 |
| 2023-08-24 | Security interest Security interest Security interest | ALLPAID, INC. signed 2023-06-26 SATELLITE TRACKING OF PEOPLE LLC signed 2023-06-26 SECURUS TECHNOLOGIES, LLC signed 2023-06-26 | THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A. CHICAGO, IL | 64699/842 | PASDL, file of 2026-10-15 |
| 2023-08-15 | Security interest Security interest Security interest | SECURUS TECHNOLOGIES, LLC signed 2023-08-04 SATELLITE TRACKING OF PEOPLE LLC signed 2023-08-04 | DEUTSCHE BANK AG NEW YORK BRANCH NEW YORK, NY | 64600/451 | PASDL, file of 2026-10-15 |
| 2023-08-15 | Security interest Security interest Security interest | SECURUS TECHNOLOGIES, LLC signed 2023-08-04 SATELLITE TRACKING OF PEOPLE LLC signed 2023-08-04 | DEUTSCHE BANK AG NEW YORK BRANCH NEW YORK, NY | 64600/235 | PASDL, file of 2026-10-15 |
| 2020-08-12 | Name change Change of name | SECURUS TECHNOLOGIES, INC. signed 2019-12-13 | SECURUS TECHNOLOGIES, LLC CARROLLTON, TX | 53476/289 | PASDL, file of 2026-10-15 |
| 2019-05-21 | Assignment Assignment of assignor's interest | SULEMAN, SHUAIB signed 2019-05-04 HUDDLESTON, BRIAN signed 2019-05-17 JOHNSTON, KENNETH D., JR. signed 2019-05-17 EDWARDS, ADAM CHRISTOPHER signed 2019-05-21 | SECURUS TECHNOLOGIES, INC. CARROLLTON, TX | 49247/668 | ECORSEXC, file of 2026-09-25 |
Documents recorded with the USPTO Assignment Recordation Branch that list this patent. A security interest is a lender’s claim on the patent as collateral; a release ends it.
USPTO bulk data: PatentsView granted patents, disambiguated (PVGPATDIS) for patents, assignees, inventors, places and CPC categories; the USPTO Patent Assignment Dataset (ECORSEXC) for assignments and security interests. Patents filed in the last 20 years. No claims or full text. Links to other records are by name (and state): EXACT means the identical full name and state; FUZZY means a looser name match, with the confidence shown.