Patents
US 11790177 B1: Communication classification and escalation using machine learning model
- Granted
- 2023-10-17
- Filed
- 2020-12-18 application 17127031
- Type
- Utility · 20 claims
- Elsewhere
- Google Patents ↗ · USPTO patent document ↗ · USPTO Patent Center record ↗
Abstract
Systems and methods are disclosed for communication classification and escalation using a machine learning model. Metadata for a communication is obtained along with features of the content in the communication. Using a machine learning model, a likelihood that the communication comprises suspicious content or a topic of interest is determined from the metadata and or a communication transcript. If the likelihood that the communication comprises suspicious content or a topic of interest is at or above a predetermined threshold, then the communication is marked for review by a human agent; otherwise, the communication is ignored. A communication may have suspicious content or a topic of interest based upon the presence of keywords in the communication transcript either alone or in combined with metadata or other features of the content in the communication. The one or more keywords may be associated with illegal or unauthorized items, activities, or behaviors.
Source: PVGPATDIS, file of 2026-04-10 (ipg231017.xml).
Assignees
| Assignee | Type | Place | Also on furp.org | Source |
|---|---|---|---|---|
| Securus Technologies, LLC 227 patents | US company or organization | Carrollton, TX | SECURUS TECHNOLOGIES LLC Federal lobbying client EXACT high confidence: identical full name and state | PVGPATDIS, file of 2026-04-10 |
Inventors
| Inventor | Place | Patents | Person page | Source |
|---|---|---|---|---|
| Charles Barrasso | Franklin, MA | 7 | PVGPATDIS, file of 2026-04-10 | |
| Kenneth H. Sinclair | Newton, MA | 2 | PVGPATDIS, file of 2026-04-10 | |
| Jeremy Moody | Newton, MA | 1 | PVGPATDIS, file of 2026-04-10 |
CPC categories
| Subclass | Category | First group | Source |
|---|---|---|---|
| G06F | Electric digital data processing | G06F40/30 | PVGPATDIS, file of 2026-04-10 |
| G06N | Computing arrangements based on specific computational models | G06N20/00 | PVGPATDIS, file of 2026-04-10 |
| G06Q | Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes; systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not otherwise provided for | G06Q50/26 | PVGPATDIS, file of 2026-04-10 |
| G06V | Image or video recognition or understanding | G06V20/41 | PVGPATDIS, file of 2026-04-10 |
| H04L | Transmission of digital information, e.g. telegraphic communication | H04L63/1408 | PVGPATDIS, file of 2026-04-10 |
| H04M | Telephonic communication | H04M3/22 | PVGPATDIS, file of 2026-04-10 |
| G10L | Speech analysis techniques or speech synthesis; speech recognition; speech or voice processing techniques; speech or audio coding or decoding | G10L15/22 | PVGPATDIS, file of 2026-04-10 |
Cooperative Patent Classification, as currently assigned (one row per subclass).
Assignments and security interests
| Recorded | What | From | To | Reel/frame | Source |
|---|---|---|---|---|---|
| 2026-07-02 | Release of security interest Release of security interest in patents (super-priority second lien) | WILMINGTON SAVINGS FUND SOCIETY, FSB signed 2026-07-02 | AVENTIV TECHNOLOGIES, LLC PLANO, TX SECURUS TECHNOLOGIES, LLC PLANO, TX SATELLITE TRACKING OF PEOPLE LLC PLANO, TX | 75901/833 | PASDL, file of 2026-10-15 |
| 2026-07-02 | Release of security interest Release of security interest in patents (notes) | THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A. signed 2026-07-02 | SECURUS TECHNOLOGIES, LLC PLANO, TX SATELLITE TRACKING OF PEOPLE LLC PLANO, TX | 75893/360 | PASDL, file of 2026-10-15 |
| 2026-07-02 | Release of security interest Release of security interest in patents (super-priority first lien) | WILMINGTON SAVINGS FUND SOCIETY, FSB (AS SUCCESSOR IN INTEREST TO DEUTSCHE BANK AG NEW YORK BRANCH) signed 2026-07-02 | AVENTIV TECHNOLOGIES, LLC PLANO, TX SECURUS TECHNOLOGIES, LLC PLANO, TX SATELLITE TRACKING OF PEOPLE LLC PLANO, TX | 75892/223 | PASDL, file of 2026-10-15 |
| 2025-04-21 | Security interest Security interest Assignment of security interest in patents | DEUTSCHE BANK AG NEW YORK BRANCH, AS EXISTING COLLATERAL AGENT signed 2025-04-16 | WILMINGTON SAVINGS FUND SOCIETY, FSB, AS SUCCESSOR COLLATERAL AGENT WILMINGTON, DE | 70903/303 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66952/914 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66951/630 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66951/561 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66951/514 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Release of security interest Release of security interest | ALTER DOMUS (US) LLC signed 2024-03-28 | AVENTIV TECHNOLOGIES, LLC BEVERLY HILLS, CA SECURUS TECHNOLOGIES, LLC BEVERLY HILLS, CA ALLPAID, INC. BEVERLY HILLS, CA | 66951/385 | PASDL, file of 2026-10-15 |
| 2024-03-29 | Security interest Security interest Security interest | AVENTIV TECHNOLOGIES, LLC signed 2024-03-28 SECURUS TECHNOLOGIES, LLC signed 2024-03-28 SATELLITE TRACKING OF PEOPLE LLC signed 2024-03-28 ALLPAID, INC. signed 2024-03-28 | WILMINGTON SAVINGS FUND SOCIETY, FSB WILMINGTON, DE | 66951/54 | PASDL, file of 2026-10-15 |
| 2024-03-28 | Security interest Security interest Super-priority first lien patent security agreement | SECURUS TECHNOLOGIES, LLC signed 2024-03-28 SATELLITE TRACKING OF PEOPLE LLC signed 2024-03-28 ALLPAID, INC. signed 2024-03-28 | DEUTSCHE BANK AG NEW YORK BRANCH AS COLLATERAL AGENT NEW YORK, NY | 66945/310 | PASDL, file of 2026-10-15 |
| 2024-02-01 | Security interest Security interest Priority second lien patent security agreement | SECURUS TECHNOLOGIES, LLC signed 2023-12-29 SATELLITE TRACKING OF PEOPLE LLC signed 2023-12-29 ALLPAID, INC. signed 2023-12-29 | WILMINGTON SAVINGS FUND SOCIETY, FSB AS COLLATERAL AGENT WILMINGTON, DE | 66436/420 | PASDL, file of 2026-10-15 |
| 2024-01-02 | Security interest Security interest Priority first lien patent security agreement | SECURUS TECHNOLOGIES, LLC signed 2023-12-29 ALLPAID, INC. signed 2023-12-29 SATELLITE TRACKING OF PEOPLE LLC signed 2023-12-29 | DEUTSCHE BANK AG NEW YORK BRANCH, AS COLLATERAL AGENT NEW YORK, NY | 66567/620 | PASDL, file of 2026-10-15 |
| 2023-08-24 | Security interest Security interest Security interest | ALLPAID, INC. signed 2023-06-26 SATELLITE TRACKING OF PEOPLE LLC signed 2023-06-26 SECURUS TECHNOLOGIES, LLC signed 2023-06-26 | THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A. CHICAGO, IL | 64699/842 | PASDL, file of 2026-10-15 |
| 2021-05-25 | Security interest Security interest Security interest | SECURUS TECHNOLOGIES, LLC signed 2021-05-20 SATELLITE TRACKING OF PEOPLE LLC signed 2021-05-20 ALLPAID, INC. signed 2021-05-20 | DEUTSCHE BANK AG NEW YORK BRANCH NEW YORK, NY | 56368/76 | PASDL, file of 2026-10-15 |
| 2021-05-25 | Security interest Security interest Security interest | SATELLITE TRACKING OF PEOPLE LLC signed 2021-05-20 ALLPAID, INC. signed 2021-05-20 SECURUS TECHNOLOGIES, LLC signed 2021-05-20 | DEUTSCHE BANK AG NEW YORK BRANCH NEW YORK, NY | 56368/11 | PASDL, file of 2026-10-15 |
| 2020-12-18 | Assignment Assignment of assignor's interest | MOODY, JEREMY signed 2020-12-16 SINCLAIR, KENNETH H. signed 2020-12-16 BARRASSO, CHARLES signed 2020-12-18 | SECURUS TECHNOLOGIES, LLC CARROLLTON, TX | 54695/887 | ECORSEXC, file of 2026-09-25 |
Documents recorded with the USPTO Assignment Recordation Branch that list this patent. A security interest is a lender’s claim on the patent as collateral; a release ends it.
USPTO bulk data: PatentsView granted patents, disambiguated (PVGPATDIS) for patents, assignees, inventors, places and CPC categories; the USPTO Patent Assignment Dataset (ECORSEXC) for assignments and security interests. Patents filed in the last 20 years. No claims or full text. Links to other records are by name (and state): EXACT means the identical full name and state; FUZZY means a looser name match, with the confidence shown.