Patents
US 10423680 B2: Keyboard command and control in a customer relationship management (CRM) system
- Granted
- 2019-09-24
- Filed
- 2015-03-20 application 14663869
- Type
- Utility · 15 claims
- Elsewhere
- Google Patents ↗ · USPTO patent document ↗ · USPTO Patent Center record ↗
Abstract
Embodiments of the invention provide for keyboard command and control in a customer relationship management (CRM) system. A method for keyboard command and control in a CRM system includes detecting a pre-determined combination of keyboard strokes occurring in a user interface of a CRM application and in response, a global search window is displayed. Thereafter, a sequence of textual characters are received into a text input control of the window and for each received character, a reference to one or more data objects at least partially matching the received character and stored in connection with the CRM application are located. For each located object, a corresponding program module of the CRM application is determined and each located reference is aggregated with an icon for a corresponding one of the program modules. Finally, the aggregated reference and icon are displayed as an activatable entry in a result set in the window.
Source: PVGPATDIS, file of 2026-04-10 (ipg190924.xml).
Assignees
| Assignee | Type | Place | Also on furp.org | Source |
|---|---|---|---|---|
| SugarCRM, Inc. 47 patents | US company or organization | Cupertino, CA | SugarCRM Inc Form D issuer EXACT high confidence: identical full name and state | PVGPATDIS, file of 2026-04-10 |
Inventors
| Inventor | Place | Patents | Person page | Source |
|---|---|---|---|---|
| Nima Dehnashi | San Jose, CA | 1 | PVGPATDIS, file of 2026-04-10 | |
| Julien Girault | San Jose, CA | 2 | PVGPATDIS, file of 2026-04-10 |
CPC categories
| Subclass | Category | First group | Source |
|---|---|---|---|
| G06F | Electric digital data processing | G06F16/9535 | PVGPATDIS, file of 2026-04-10 |
| G06Q | Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes; systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not otherwise provided for | G06Q30/016 | PVGPATDIS, file of 2026-04-10 |
Cooperative Patent Classification, as currently assigned (one row per subclass).
Assignments and security interests
| Recorded | What | From | To | Reel/frame | Source |
|---|---|---|---|---|---|
| 2018-07-31 | Security interest Security interest Security interest | SUGARCRM INC., AS GRANTOR signed 2018-07-31 | GOLDMAN SACHS SPECIALTY LENDING GROUP, L.P., AS COLLATERAL AGENT DALLAS, TX | 46673/434 | ECORSEXC, file of 2026-09-25 |
| 2015-03-20 | Assignment Assignment of assignor's interest | DEHNASHI, NIMA signed 2015-03-19 GIRAULT, JULIEN signed 2015-03-20 | SUGARCRM INC. CUPERTINO, CA | 35224/9 | ECORSEXC, file of 2026-09-25 |
Documents recorded with the USPTO Assignment Recordation Branch that list this patent. A security interest is a lender’s claim on the patent as collateral; a release ends it.
USPTO bulk data: PatentsView granted patents, disambiguated (PVGPATDIS) for patents, assignees, inventors, places and CPC categories; the USPTO Patent Assignment Dataset (ECORSEXC) for assignments and security interests. Patents filed in the last 20 years. No claims or full text. Links to other records are by name (and state): EXACT means the identical full name and state; FUZZY means a looser name match, with the confidence shown.