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      <MissionDesc>FAMILY LIFELINE BRINGS HEALTH AND HOPE INTO THE HOME THROUGH A VARIETY OF HOME VISITING PROGRAMS. WHETHER THE FAMILY IS JUST STARTING OUT WITH YOUNG CHILDREN OR CARING FOR AN ELDERLY PARENT, WE ARE THERE AS A LIFELINE TO PROVIDE INTENSIVE PERSONALIZED SERVICE IN THE HOMES OF THOSE WE SERVE. OUR FIVE PROGRAMS - CHIP (CHILDREN'S HEALTH INVOLVING PARENTS) OF GREATER RICHMOND AND PETERSBURG, PARENTS AS TEACHERS, HEALTHY FAMILIES, VISITING VOLUNTEERS AND HOME CARE - PROVIDE TOOLS AND RESOURCES TO HELP FAMILIES ACHIEVE SAFETY, STABILITY AND SUCCESS. OUR PROGRAMS TARGET FAMILIES WITH A VARIETY OF RISK FACTORS - MANY ROOTED IN POVERTY.</MissionDesc>
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      <Desc>EARLY CHILDHOOD DEVELOPMENT INCLUDES THE FOLLOWING PROGRAMS: CHILDREN'S HEALTH INVOLVING PARENTS THIS EVIDENCE-INFORMED MODEL BRINGS EDUCATION, HEALTH CARE COORDINATION, DISEASE CASE MANAGEMENT, AND MENTAL HEALTH SUPPORT DIRECTLY INTO FAMILIES' HOMES AS THEY PREPARE THEIR CHILDREN TO GO TO SCHOOL HEALTHY AND READY TO SUCCEED. OUR PROGRAM OBJECTIVES INCLUDE: (1) ENCOURAGING THE EFFICIENT AND COST- EFFECTIVE USE OF HEALTHCARE SERVICES AND OTHER COMMUNITY RESOURCES; (2) ENSURING CHILDREN RECEIVE CONSISTENT PREVENTATIVE AND PRIMARY HEALTH AND DENTAL CARE DURING THE FIRST 5 YEARS OF LIFE; AND (3) PROMOTING THE POSITIVE PHYSICAL, COGNITIVE, SOCIAL, AND EMOTIONAL GROWTH AND DEVELOPMENT OF MEDICALLY UNDERSERVED CHILDREN. ESSENTIALLY, COMPREHENSIVE HEALTH CARE AND A STABLE HOME ARE THE CORNERSTONES OF EVERY YOUNG CHILD'S PHYSICAL AND EMOTIONAL DEVELOPMENT AND THE FOUNDATIONS OF SCHOOL READINESS, EFFECTIVE LEARNING, AND FUTURE ACADEMIC ACHIEVEMENT. TEAMS COMPRISED OF A PARENT EDUCATOR, NURSE, AND SOCIAL WORKER FOCUS ON FAMILY WELLNESS AND THE EARLY IDENTIFICATION OF COMPLEX SOCIAL, ENVIRONMENTAL, AND BIOLOGICAL FACTORS THAT MAY NEGATIVELY AFFECT A CHILD'S ABILITY TO LEARN. THE PROGRAM IS AVAILABLE TO LOW-INCOME PREGNANT WOMEN AND FAMILIES WITH YOUNG CHILDREN UNDER THE AGE OF 6, LIVING IN THE GREATER RICHMOND AND PETERSBURG AREAS. SERVICES ARE FREE, VOLUNTARY, AND OFFERED UNTIL PARTICIPATING CHILDREN REACH SCHOOL AGE. HEALTHY FAMILIES THIS NATIONAL, EVIDENCE-BASED CHILD ABUSE PREVENTION MODEL OFFERS PARENTS THE SUPPORT THEY NEED TO RAISE CHILDREN WHO ARE SAFE, HEALTHY, AND READY TO LEARN. THROUGH INTENSIVE HOME VISITATION, SKILL-BASED CURRICULA, AND CONNECTIONS TO RESOURCES, OVERBURDENED FAMILIES LEARN TO PARENT EFFECTIVELY AND COPE WITH THE INHERENT STRESSES OF RAISING CHILDREN. OUR PROGRAM OBJECTIVES INCLUDE: (1) IMPROVING MATERNAL AND CHILD HEALTH AND WELL-BEING; (2) PROMOTING OPTIMAL CHILD DEVELOPMENT AND SCHOOL READINESS; (3) STRENGTHENING POSITIVE PARENTING KNOWLEDGE AND BEHAVIORS; AND (4) REDUCING THE PERSONAL AND SITUATIONAL STRESSES ASSOCIATED WITH CHILD MALTREATMENT. FUNDAMENTALLY, INFORMED AND KNOWLEDGEABLE PARENTS ARE BETTER PREPARED TO PROVIDE STABLE, NURTURING HOMES, THEREBY ENABLING THEIR CHILDREN TO REACH THEIR FULL POTENTIAL. THE PROGRAM IS AVAILABLE TO NEW AND EXPECTING PARENTS LIVING IN HENRICO COUNTY AND THE CITY OF PETERSBURG. ELIGIBILITY FOR OUR INTENSIVE HOME VISITATION IS BASED ON NEED, WITH THE GOAL OF REACHING PARENTS WHO WILL BENEFIT MOST FROM RECEIVING EXTRA SUPPORT SPECIFICALLY OVERBURDENED PARENTS FACING CHALLENGES THAT WOULD ADD STRESS TO ANY HOME - POVERTY, SINGLE PARENTHOOD, JOBLESSNESS, LIMITED SOCIAL NETWORKS, ETC. SERVICES ARE FREE, VOLUNTARY, AND OFFERED UNTIL PARTICIPATING CHILDREN REACH SCHOOL AGE. PARENTS AS TEACHERS THIS INTERNATIONALLY KNOWN, RESEARCH-BASED MODEL PROVIDES ONE-ON-ONE GUIDANCE, GROUP CONNECTIONS, AND A REFERRAL/RESOURCE NETWORK TO PARENTS AS THEY PREPARE THEIR CHILD FOR A STRONGER START IN SCHOOL AND IN LIFE. RECOGNIZING THAT PARENTS ARE A CHILD'S FIRST TEACHER, EACH STRUCTURED HOME VISIT FOCUSES ON PARENT-CHILD INTERACTIONS AND DEVELOPMENT-CENTERED PARENTING, OFFERING THE INFORMATION AND ENCOURAGEMENT PARENTS NEED TO HELP THEIR CHILD DEVELOP OPTIMALLY DURING THE CRUCIAL YEARS OF EARLY LIFE. OUR PROGRAM OBJECTIVES INCLUDE: (1) INCREASING PARENT KNOWLEDGE OF CHILDHOOD HEALTH AND DEVELOPMENT; (2) IMPROVING POSITIVE PARENTING BEHAVIORS THAT SUPPORT A CHILD'S SOCIAL AND EMOTIONAL COMPETENCE; AND (3) PROVIDING EARLY DETECTION OF DEVELOPMENTAL DELAYS. SERVICES ARE AVAILABLE TO PREGNANT WOMEN AND FAMILIES WITH YOUNG CHILDREN WHO ARE LIVING IN HANOVER COUNTY AND THE CITY OF RICHMOND. PRIORITY IS GIVEN TO FAMILIES WITH 2 OR MORE HIGH NEED CHARACTERISTICS (E.G., TEEN PARENTHOOD, LOW-INCOME). SERVICES ARE FREE, VOLUNTARY, AND OFFERED UNTIL PARTICIPATING CHILDREN REACH SCHOOL AGE. IN FISCAL YEAR 2017-2018, OUR EARLY CHILDHOOD PROGRAMS EXPERIENCED GREAT SUCCESS. SERVED 1,010 FAMILIES, WHICH INCLUDED 1,672 PARENTS AND CHILDREN (INCLUDES COMMUNITY LIAISON REFERRALS/OUTREACH) - 98% OF CHILDREN WERE CONNECTED TO A PRIMARY PROVIDER FOR SICK, ROUTINE, AND PREVENTIVE CARE - 93% OF CHILDREN WERE UP-TO-DATE WITH ALL AGE-APPROPRIATE IMMUNIZATIONS - 98% OF CHILDREN RECEIVED AGE-APPROPRIATE SCREENINGS FOR POSSIBLE DEVELOPMENTAL DELAYS - 99% OF FAMILIES REMAINED FREE OF CHILD ABUSE AND NEGLECT</Desc>
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        <Desc>CARE FOR OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES: HOME CARE THE HOME CARE PROGRAM PROVIDES OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES THE RESOURCES AND ONE-ON-ONE SUPPORT NECESSARY TO MEET THEIR BASIC SELF-CARE, EMOTIONAL, AND PHYSICAL NEEDS IN A SETTING THEY PREFER -- THEIR HOME. PROGRAM OBJECTIVES INCLUDE: (1) PROMOTING HEALTH AND WELLNESS IN THE COMFORT AND SAFETY OF HOME; (2) DELAYING THE NEED FOR MORE EXPENSIVE CARE IN INSTITUTIONAL SETTINGS; (3) REDUCING UNPLANNED ILLNESS AND INJURY (E.G., FALLS); AND (4) PROVIDING RELIEF AND PEACE OF MIND TO PRIMARY CAREGIVERS. WE OFFER CUSTOMIZED COMPANION CARE, PERSONAL ASSISTANCE, HOMEMAKER SERVICES, AS WELL AS CAREGIVER RESPITE. SERVICES ARE AVAILABLE TO OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES, LIVING IN THE METRO RICHMOND AREA, WHO REQUIRE ASSISTANCE WITH CARRYING OUT ACTIVITIES OF DAILY LIVING. IN FISCAL YEAR 2017-2018, OUR HOME CARE PROGRAM EXPERIENCED GREAT SUCCESS. - PROVIDED 26,801 HOURS OF CARE AND SUPPORT TO 70 INDIVIDUALS, INCLUDING 38 CARE RECIPIENTS AND 32 CAREGIVERS - CARE RECIPIENTS SPENT 6,077 ADDITIONAL DAYS IN THE COMFORT AND SAFETY OF THEIR OWN HOMES, RATHER THAN A FACILITY - BY DELAYING PLACEMENT IN INSTITUTIONAL CARE, THE NET SAVINGS TO THE VIRGINIA MEDICAID PROGRAM TOTALED 858,473 - 100% OF CARE RECIPIENTS REMAINED FREE OF FALLS AND FALL-RELATED INJURIES WHILE IN OUR CARE VISITING VOLUNTEERS THE VISITING VOLUNTEERS PROGRAM PROVIDES OUTREACH AND COMPANIONSHIP TO ISOLATED OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES LIVING IN THE METRO RICHMOND AREA. PROGRAM OBJECTIVES INCLUDE: (1) RELIEVING LONELINESS AND IMPROVING PARTICIPANTS OVERALL QUALITY OF LIFE; (2) BUILDING SUSTAINABLE, MUTUALLY REWARDING INTERGENERATIONAL RELATIONSHIPS BETWEEN PARTICIPANTS AND VOLUNTEERS; AND (3) INVESTING IN HUMAN CAPITAL (VOLUNTEERS) TO ADVANCE OUR MISSION. WE PAIR VOLUNTEERS WITH SOCIALLY ISOLATED OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES, STRENGTHENING THE SOCIAL NETWORKS OF PARTICIPANTS WHO WISH TO REMAIN INDEPENDENT AND AGE-IN-PLACE FOR AS LONG AS POSSIBLE. SERVICES ARE FREE AND AVAILABLE TO OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES WHO REPORT FEELING LONELY. IN FISCAL YEAR 2017-2018, OUR VISITING VOLUNTEERS PROGRAM EXPERIENCED GREAT SUCCESS. - SERVED 150 INDIVIDUALS, INCLUDING 73 PARTICIPANTS AND 77 VOLUNTEERS; SUPPORTED 82 VOLUNTEER-PARTICIPANT MATCHES - VOLUNTEERS PROVIDED 3,783 HOURS OF THEIR TIME - 100% OF VOLUNTEERS REPORTED THAT BEING A VISITING VOLUNTEER IS A REWARDING EXPERIENCE - 100% OF PARTICIPANTS REPORTED THAT SINCE BEING MATCHED, THEY FEEL LESS LONELY AND MORE SOCIALLY CONNECTED</Desc>
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        <Desc>COMMUNITY SERVICES - THE PROGRAM PROVIDES EMERGENCY FOOD FOR FAMILIES IN CRISIS.</Desc>
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      <Form990PartVIISectionAGrp>
        <PersonNm>NATHALIA ARTUS</PersonNm>
        <TitleTxt>SECRETARY</TitleTxt>
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        <OfficerInd>X</OfficerInd>
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      <Form990PartVIISectionAGrp>
        <PersonNm>ELIZABETH BLUE</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>JEFF BOURNE</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>KAREN CHAPPELL</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>ANNE CHAMBERLAIN</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>SHERI CROWELL</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>HARRY DOYLE</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>APRIL DUFF</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>KATHRYN GAMMINO</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>ANNE GRIER</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>ANDREA KUHN</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>EDWINA LINARES</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>JAMIE MATTIOLI</PersonNm>
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      <Form990PartVIISectionAGrp>
        <PersonNm>JENIECE ROANE</PersonNm>
        <TitleTxt>DIRECTOR</TitleTxt>
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      <Form990PartVIISectionAGrp>
        <PersonNm>PATRICIA WILKERSON</PersonNm>
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      <Form990PartVIISectionAGrp>
        <PersonNm>JOE WILLIAMS</PersonNm>
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      <Form990PartVIISectionAGrp>
        <PersonNm>CARL WOODSON</PersonNm>
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      <Form990PartVIISectionAGrp>
        <PersonNm>SANDY WOODSON</PersonNm>
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      <Form990PartVIISectionAGrp>
        <PersonNm>LESLIE WYATT</PersonNm>
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      <Form990PartVIISectionAGrp>
        <PersonNm>MARIA BROWN</PersonNm>
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      <Form990PartVIISectionAGrp>
        <PersonNm>AMY L STRITE</PersonNm>
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      <Form990PartVIISectionAGrp>
        <PersonNm>WILLIE F JONES</PersonNm>
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        <ProgramServicesAmt>1773646</ProgramServicesAmt>
        <ManagementAndGeneralAmt>215725</ManagementAndGeneralAmt>
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        <ProgramServicesAmt>189735</ProgramServicesAmt>
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        <ProgramServicesAmt>115145</ProgramServicesAmt>
        <ManagementAndGeneralAmt>6458</ManagementAndGeneralAmt>
        <FundraisingAmt>2112</FundraisingAmt>
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        <ProgramServicesAmt>143599</ProgramServicesAmt>
        <ManagementAndGeneralAmt>14917</ManagementAndGeneralAmt>
        <FundraisingAmt>3822</FundraisingAmt>
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        <ManagementAndGeneralAmt>24625</ManagementAndGeneralAmt>
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      <FeesForServicesProfFundraising>
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        <FundraisingAmt>63000</FundraisingAmt>
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      <FeesForSrvcInvstMgmntFeesGrp>
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        <ManagementAndGeneralAmt>2412</ManagementAndGeneralAmt>
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        <ProgramServicesAmt>3711</ProgramServicesAmt>
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        <ProgramServicesAmt>113090</ProgramServicesAmt>
        <ManagementAndGeneralAmt>6053</ManagementAndGeneralAmt>
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        <ProgramServicesAmt>51746</ProgramServicesAmt>
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        <ProgramServicesAmt>27545</ProgramServicesAmt>
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        <ManagementAndGeneralAmt>1545</ManagementAndGeneralAmt>
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        <ProgramServicesAmt>16336</ProgramServicesAmt>
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        <ProgramServicesAmt>2650250</ProgramServicesAmt>
        <ManagementAndGeneralAmt>308106</ManagementAndGeneralAmt>
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        <EOYAmt>340077</EOYAmt>
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        <EOYAmt>927090</EOYAmt>
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        <EOYAmt>2644865</EOYAmt>
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      <MethodOfAccountingAccrualInd>X</MethodOfAccountingAccrualInd>
      <AccountantCompileOrReviewInd>false</AccountantCompileOrReviewInd>
      <FSAuditedInd>true</FSAuditedInd>
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      <AuditCommitteeInd>true</AuditCommitteeInd>
      <FederalGrantAuditRequiredInd>true</FederalGrantAuditRequiredInd>
      <FederalGrantAuditPerformedInd>true</FederalGrantAuditPerformedInd>
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    <IRS990ScheduleA documentId="RetDoc7">
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        <CurrentTaxYearMinus3YearsAmt>2556789</CurrentTaxYearMinus3YearsAmt>
        <CurrentTaxYearMinus2YearsAmt>2481480</CurrentTaxYearMinus2YearsAmt>
        <CurrentTaxYearMinus1YearAmt>2925217</CurrentTaxYearMinus1YearAmt>
        <CurrentTaxYearAmt>2806771</CurrentTaxYearAmt>
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      <DonatedServicesUseFcltsAmt>48350</DonatedServicesUseFcltsAmt>
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      <OtherExpensesNotIncludedAmt>3577</OtherExpensesNotIncludedAmt>
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      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>SCHEDULE D, PAGE 2, PART V, LINE 4</FormAndLineReferenceDesc>
        <ExplanationTxt>THE FUND WAS FORMED TO HOLD ENDOWMENTS TO WORK WITH PARENTS TO IMPROVE THE HEALTH AND WELL-BEING OF CHILDREN THROUGH SUPPORT OF CHIP OF GREATER RICHMOND (CHIP).</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>SCHEDULE D, PAGE 3, PART X</FormAndLineReferenceDesc>
        <ExplanationTxt>THE ACCOUNTING STANDARD ON ACCOUNTING FOR UNCERTAINTY IN INCOME TAXES ADDRESSES THE DETERMINATION OF WHETHER TAX BENEFITS CLAIMED OR EXPECTED TO BE CLAIMED ON A TAX RETURN SHOULD BE RECORDED IN THE FINANCIAL STATEMENTS. UNDER THAT GUIDANCE, THE AGENCY MAY RECOGNIZE THE TAX BENEFIT FROM AN UNCERTAIN TAX POSITION ONLY IF IT IS MORE LIKELY THAN NOT THAT THE TAX POSITION WILL BE SUSTAINED ON EXAMINATION BY TAXING AUTHORITIES BASED ON THE TECHNICAL MERITS OF THE POSITION. EXAMPLES OF TAX POSITIONS INCLUDE THE TAX-EXEMPT STATUS OF THE AGENCY AND VARIOUS POSITIONS RELATED TO THE POTENTIAL SOURCES OF UNRELATED BUSINESS TAXABLE INCOME (UBTI). THE AGENCY HAS RECOGNIZED NO UNCERTAIN TAX POSITIONS FOR THE YEAR ENDED JUNE 30, 2018. THE AGENCY IS GENERALLY NO LONGER SUBJECT TO EXAMINATION BY THE INTERNAL REVENUE SERVICE FOR YEARS PRIOR TO 2015.</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>SCHEDULE D, PAGE 4, PART XI, LINE 4B</FormAndLineReferenceDesc>
        <ExplanationTxt>ENDOWMENT GRANTS 3,577</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>SCHEDULE D, PAGE 4, PART XII, LINE 4B</FormAndLineReferenceDesc>
        <ExplanationTxt>ENDOWMENT GRANTS 3,577</ExplanationTxt>
      </SupplementalInformationDetail>
    </IRS990ScheduleD>
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      <MailSolicitationsInd>X</MailSolicitationsInd>
      <EmailSolicitationsInd>X</EmailSolicitationsInd>
      <InPersonSolicitationsInd>X</InPersonSolicitationsInd>
      <SolicitationOfNonGovtGrantsInd>X</SolicitationOfNonGovtGrantsInd>
      <SpecialFundraisingEventsInd>X</SpecialFundraisingEventsInd>
      <AgrmtProfFundraisingActyInd>true</AgrmtProfFundraisingActyInd>
      <FundraiserActivityInfoGrp>
        <PersonNm>MONUMENT GROUP</PersonNm>
        <USAddress>
          <AddressLine1Txt>PO BOX 7290</AddressLine1Txt>
          <CityNm>RICHMOND</CityNm>
          <StateAbbreviationCd>VA</StateAbbreviationCd>
          <ZIPCd>23221</ZIPCd>
        </USAddress>
        <ActivityTxt>FUNDRAISE</ActivityTxt>
        <FundraiserControlOfFundsInd>false</FundraiserControlOfFundsInd>
        <GrossReceiptsAmt>863608</GrossReceiptsAmt>
        <RetainedByContractorAmt>63000</RetainedByContractorAmt>
        <NetToOrganizationAmt>800608</NetToOrganizationAmt>
      </FundraiserActivityInfoGrp>
      <TotalGrossReceiptsAmt>863608</TotalGrossReceiptsAmt>
      <TotalRetainedByContractorsAmt>63000</TotalRetainedByContractorsAmt>
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      <LicensedStatesCd>VA</LicensedStatesCd>
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        <Event1Nm>CHOCOHOLIC</Event1Nm>
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        <GrossRevenueEvent1Amt>60880</GrossRevenueEvent1Amt>
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        <GrossReceiptsTotalAmt>123731</GrossReceiptsTotalAmt>
        <CharitableContributionsTotAmt>62851</CharitableContributionsTotAmt>
        <GrossRevenueTotalEventsAmt>60880</GrossRevenueTotalEventsAmt>
        <OthDirectExpnssTotalEventsAmt>49121</OthDirectExpnssTotalEventsAmt>
        <DirectExpenseSummaryEventsAmt>49121</DirectExpenseSummaryEventsAmt>
        <NetIncomeSummaryAmt>11759</NetIncomeSummaryAmt>
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    </IRS990ScheduleG>
    <IRS990ScheduleI documentId="RetDoc5">
      <GrantRecordsMaintainedInd>true</GrantRecordsMaintainedInd>
      <GrantsOtherAsstToIndivInUSGrp>
        <GrantTypeTxt>MILK FUND - GIFT CARDS</GrantTypeTxt>
        <RecipientCnt>750</RecipientCnt>
        <CashGrantAmt>32680</CashGrantAmt>
      </GrantsOtherAsstToIndivInUSGrp>
      <GrantsOtherAsstToIndivInUSGrp>
        <GrantTypeTxt>ENDOWMENT GRANTS</GrantTypeTxt>
        <CashGrantAmt>3577</CashGrantAmt>
      </GrantsOtherAsstToIndivInUSGrp>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>SCHEDULE I, PAGE 1, PART I, LINE 2</FormAndLineReferenceDesc>
        <ExplanationTxt>GROCERY STORE GIFT CARDS ARE NUMBERICALLY CONTROLLED BY MANAGEMENT OF THE AGENCY. PERSONS SEEKING EMERGENCY FOOD ASSISTANCE MUST COMPLETE AN APPLICATION PROVIDING ADDRESS, AGE, NUMBER OF FAMILY MEMBERS, ANNUAL INCOME AND REASON THAT THE EMERGENCY AROSE - I.E. DEATH IN FAMILY, LOST RESIDENCE, LOST JOB, ETC. CLIENTS MUST MEET CERTAIN ESTABLISHED CRITERIA TO RECEIVE ASSISTANCE. USAGE REPORTS FROM THE GIFT CARD PROVIDER ARE MATCHED TO A DATABASE OF APPLICATIONS AND EXCEPTIONS AND UNUSUAL ITEMS ARE INVESTIGATED BY MANAGEMENT. 215 FAMILIES RECEIVED GIFT CARDS PROVIDING AID TO 750 PEOPLE.</ExplanationTxt>
      </SupplementalInformationDetail>
    </IRS990ScheduleI>
    <IRS990ScheduleO documentId="RetDoc6">
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>FORM 990 - ORGANIZATION'S MISSION</FormAndLineReferenceDesc>
        <ExplanationTxt>FAMILY LIFELINE BRINGS HEALTH AND HOPE INTO THE HOME THROUGH A VARIETY OF HOME VISITING PROGRAMS. WHETHER THE FAMILY IS JUST STARTING OUT WITH YOUNG CHILDREN OR CARING FOR AN ELDERLY PARENT, WE ARE THERE AS A LIFELINE TO PROVIDE INTENSIVE PERSONALIZED SERVICE IN THE HOMES OF THOSE WE SERVE. OUR FIVE PROGRAMS - CHIP (CHILDREN'S HEALTH INVOLVING PARENTS) OF GREATER RICHMOND AND PETERSBURG, PARENTS AS TEACHERS, HEALTHY FAMILIES, VISITING VOLUNTEERS AND HOME CARE - PROVIDE TOOLS AND RESOURCES TO HELP FAMILIES ACHIEVE SAFETY, STABILITY AND SUCCESS. OUR PROGRAMS TARGET FAMILIES WITH A VARIETY OF RISK FACTORS - MANY ROOTED IN POVERTY.</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>FORM 990, PAGE 2, PART III, LINE 4A</FormAndLineReferenceDesc>
        <ExplanationTxt>OF MEDICALLY UNDERSERVED CHILDREN. ESSENTIALLY, COMPREHENSIVE HEALTH CARE AND A STABLE HOME ARE THE CORNERSTONES OF EVERY YOUNG CHILD'S PHYSICAL AND EMOTIONAL DEVELOPMENT AND THE FOUNDATIONS OF SCHOOL READINESS, EFFECTIVE LEARNING, AND FUTURE ACADEMIC ACHIEVEMENT. TEAMS COMPRISED OF A PARENT EDUCATOR, NURSE, AND SOCIAL WORKER FOCUS ON FAMILY WELLNESS AND THE EARLY IDENTIFICATION OF COMPLEX SOCIAL, ENVIRONMENTAL, AND BIOLOGICAL FACTORS THAT MAY NEGATIVELY AFFECT A CHILD'S ABILITY TO LEARN. THE PROGRAM IS AVAILABLE TO LOW-INCOME PREGNANT WOMEN AND FAMILIES WITH YOUNG CHILDREN UNDER THE AGE OF 6, LIVING IN THE GREATER RICHMOND AND PETERSBURG AREAS. SERVICES ARE FREE, VOLUNTARY, AND OFFERED UNTIL PARTICIPATING CHILDREN REACH SCHOOL AGE. HEALTHY FAMILIES THIS NATIONAL, EVIDENCE-BASED CHILD ABUSE PREVENTION MODEL OFFERS PARENTS THE SUPPORT THEY NEED TO RAISE CHILDREN WHO ARE SAFE, HEALTHY, AND READY TO LEARN. THROUGH INTENSIVE HOME VISITATION, SKILL-BASED CURRICULA, AND CONNECTIONS TO RESOURCES, OVERBURDENED FAMILIES LEARN TO PARENT EFFECTIVELY AND COPE WITH THE INHERENT STRESSES OF RAISING CHILDREN. OUR PROGRAM OBJECTIVES INCLUDE: (1) IMPROVING MATERNAL AND CHILD HEALTH AND WELL-BEING; (2) PROMOTING OPTIMAL CHILD DEVELOPMENT AND SCHOOL READINESS; (3) STRENGTHENING POSITIVE PARENTING KNOWLEDGE AND BEHAVIORS; AND (4) REDUCING THE PERSONAL AND SITUATIONAL STRESSES ASSOCIATED WITH CHILD MALTREATMENT. FUNDAMENTALLY, INFORMED AND KNOWLEDGEABLE PARENTS ARE BETTER PREPARED TO PROVIDE STABLE, NURTURING HOMES, THEREBY ENABLING THEIR CHILDREN TO REACH THEIR FULL POTENTIAL. THE PROGRAM IS AVAILABLE TO NEW AND EXPECTING PARENTS LIVING IN HENRICO COUNTY AND THE CITY OF PETERSBURG. ELIGIBILITY FOR OUR INTENSIVE HOME VISITATION IS BASED ON NEED, WITH THE GOAL OF REACHING PARENTS WHO WILL BENEFIT MOST FROM RECEIVING EXTRA SUPPORT SPECIFICALLY OVERBURDENED PARENTS FACING CHALLENGES THAT WOULD ADD STRESS TO ANY HOME - POVERTY, SINGLE PARENTHOOD, JOBLESSNESS, LIMITED SOCIAL NETWORKS, ETC. SERVICES ARE FREE, VOLUNTARY, AND OFFERED UNTIL PARTICIPATING CHILDREN REACH SCHOOL AGE. PARENTS AS TEACHERS THIS INTERNATIONALLY KNOWN, RESEARCH-BASED MODEL PROVIDES ONE-ON-ONE GUIDANCE, GROUP CONNECTIONS, AND A REFERRAL/RESOURCE NETWORK TO PARENTS AS THEY PREPARE THEIR CHILD FOR A STRONGER START IN SCHOOL AND IN LIFE. RECOGNIZING THAT PARENTS ARE A CHILD'S FIRST TEACHER, EACH STRUCTURED HOME VISIT FOCUSES ON PARENT-CHILD INTERACTIONS AND DEVELOPMENT-CENTERED PARENTING, OFFERING THE INFORMATION AND ENCOURAGEMENT PARENTS NEED TO HELP THEIR CHILD DEVELOP OPTIMALLY DURING THE CRUCIAL YEARS OF EARLY LIFE. OUR PROGRAM OBJECTIVES INCLUDE: (1) INCREASING PARENT KNOWLEDGE OF CHILDHOOD HEALTH AND DEVELOPMENT; (2) IMPROVING POSITIVE PARENTING BEHAVIORS THAT SUPPORT A CHILD'S SOCIAL AND EMOTIONAL COMPETENCE; AND (3) PROVIDING EARLY DETECTION OF DEVELOPMENTAL DELAYS. SERVICES ARE AVAILABLE TO PREGNANT WOMEN AND FAMILIES WITH YOUNG CHILDREN WHO ARE LIVING IN HANOVER COUNTY AND THE CITY OF RICHMOND. PRIORITY IS GIVEN TO FAMILIES WITH 2 OR MORE HIGH NEED CHARACTERISTICS (E.G., TEEN PARENTHOOD, LOW-INCOME). SERVICES ARE FREE, VOLUNTARY, AND OFFERED UNTIL PARTICIPATING CHILDREN REACH SCHOOL AGE. IN FISCAL YEAR 2017-2018, OUR EARLY CHILDHOOD PROGRAMS EXPERIENCED GREAT SUCCESS. SERVED 1,010 FAMILIES, WHICH INCLUDED 1,672 PARENTS AND CHILDREN (INCLUDES COMMUNITY LIAISON REFERRALS/OUTREACH) - 98% OF CHILDREN WERE CONNECTED TO A PRIMARY PROVIDER FOR SICK, ROUTINE, AND PREVENTIVE CARE - 93% OF CHILDREN WERE UP-TO-DATE WITH ALL AGE-APPROPRIATE IMMUNIZATIONS - 98% OF CHILDREN RECEIVED AGE-APPROPRIATE SCREENINGS FOR POSSIBLE DEVELOPMENTAL DELAYS - 99% OF FAMILIES REMAINED FREE OF CHILD ABUSE AND NEGLECT</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>FORM 990, PAGE 2, PART III, LINE 4B</FormAndLineReferenceDesc>
        <ExplanationTxt>SERVICES, AS WELL AS CAREGIVER RESPITE. SERVICES ARE AVAILABLE TO OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES, LIVING IN THE METRO RICHMOND AREA, WHO REQUIRE ASSISTANCE WITH CARRYING OUT ACTIVITIES OF DAILY LIVING. IN FISCAL YEAR 2017-2018, OUR HOME CARE PROGRAM EXPERIENCED GREAT SUCCESS. - PROVIDED 26,801 HOURS OF CARE AND SUPPORT TO 70 INDIVIDUALS, INCLUDING 38 CARE RECIPIENTS AND 32 CAREGIVERS - CARE RECIPIENTS SPENT 6,077 ADDITIONAL DAYS IN THE COMFORT AND SAFETY OF THEIR OWN HOMES, RATHER THAN A FACILITY - BY DELAYING PLACEMENT IN INSTITUTIONAL CARE, THE NET SAVINGS TO THE VIRGINIA MEDICAID PROGRAM TOTALED 858,473 - 100% OF CARE RECIPIENTS REMAINED FREE OF FALLS AND FALL-RELATED INJURIES WHILE IN OUR CARE VISITING VOLUNTEERS THE VISITING VOLUNTEERS PROGRAM PROVIDES OUTREACH AND COMPANIONSHIP TO ISOLATED OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES LIVING IN THE METRO RICHMOND AREA. PROGRAM OBJECTIVES INCLUDE: (1) RELIEVING LONELINESS AND IMPROVING PARTICIPANTS OVERALL QUALITY OF LIFE; (2) BUILDING SUSTAINABLE, MUTUALLY REWARDING INTERGENERATIONAL RELATIONSHIPS BETWEEN PARTICIPANTS AND VOLUNTEERS; AND (3) INVESTING IN HUMAN CAPITAL (VOLUNTEERS) TO ADVANCE OUR MISSION. WE PAIR VOLUNTEERS WITH SOCIALLY ISOLATED OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES, STRENGTHENING THE SOCIAL NETWORKS OF PARTICIPANTS WHO WISH TO REMAIN INDEPENDENT AND AGE-IN-PLACE FOR AS LONG AS POSSIBLE. SERVICES ARE FREE AND AVAILABLE TO OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES WHO REPORT FEELING LONELY. IN FISCAL YEAR 2017-2018, OUR VISITING VOLUNTEERS PROGRAM EXPERIENCED GREAT SUCCESS. - SERVED 150 INDIVIDUALS, INCLUDING 73 PARTICIPANTS AND 77 VOLUNTEERS; SUPPORTED 82 VOLUNTEER-PARTICIPANT MATCHES - VOLUNTEERS PROVIDED 3,783 HOURS OF THEIR TIME - 100% OF VOLUNTEERS REPORTED THAT BEING A VISITING VOLUNTEER IS A REWARDING EXPERIENCE - 100% OF PARTICIPANTS REPORTED THAT SINCE BEING MATCHED, THEY FEEL LESS LONELY AND MORE SOCIALLY CONNECTED</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>FORM 990, PAGE 6, PART VI, LINE 11B</FormAndLineReferenceDesc>
        <ExplanationTxt>ELECTRONIC COPY OF RETURN IS FORWARDED TO ALL BOARD MEMBERS PRIOR TO FILING. MEMBERS ARE ASKED TO REVIEW THE FORM AND SEND ANY QUESTIONS TO AGENCY MANAGEMENT. ANY QUESTIONS SUBMITTED ARE PRESENTED BY THE FINANCIAL DIRECTOR AND PRESIDENT AT THE NEXT BOARD MEETING. ALL RESULTS OF THE REVIEW ARE RECORDED IN THE MINUTES OF THE MEETING. ANY UNRESOLVED ISSUES ARE SUBMITTED TO THE PROFESSIONAL TAX RETURN PREPARERS FOR RESOLUTION. ONCE THIS IS COMPLETED THE FORM 990 IS FILED WITH THE IRS.</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>FORM 990, PAGE 6, PART VI, LINE 12C</FormAndLineReferenceDesc>
        <ExplanationTxt>ANNUALLY EACH DIRECTOR, PRINCIPAL OFFICER, MEMBER OF A COMMITTEE SHALL SIGN A STATEMENT THAT AFFIRMS THAT SUCH PERSON HAS RECEIVED, UNDERSTANDS AND AGREES TO COMPLY WITH THE POLICY.</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>FORM 990, PAGE 6, PART VI, LINE 15A</FormAndLineReferenceDesc>
        <ExplanationTxt>THE BOARD OF DIRECTORS AUTHORIZES THE EXECUTIVE COMMITTEE TO REVIEW AND RECOMMEND COMPENSATION DECISIONS FOR THE PRESIDENT/CEO. SUCH DECISIONS ARE REPORTED TO AND SUBJECT TO APPROVAL BY THE FULL BOARD OF DIRECTORS.</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>FORM 990, PAGE 6, PART VI, LINE 19</FormAndLineReferenceDesc>
        <ExplanationTxt>THE AGENCY WEBSITE HAS A SUMMARY OF AUDITED FINANCIAL RESULTS AND AGENCY CONTACT INFORMATION TO REQUEST COPIES OF THE AGENCY'S AUDITED FINANCIALS AND FORM 990. ADDITIONALLY, THE WEBSITE HAS A LINK TO GUIDESTAR WHICH MAINTAINS AN ONLINE COPY OF THE AGENCY'S FORM 990. AUDITED FINANCIAL STATEMENTS AND FORM 990 ARE PROVIDED TO ALL FUNDING ENTITIES UPON REQUEST. GOVERNING DOCUMENTS ARE NOT SPECIFICALLY OFFERED TO THE PUBLIC BUT WOULD BE PROVIDED IF REQUESTED.</ExplanationTxt>
      </SupplementalInformationDetail>
      <SupplementalInformationDetail>
        <FormAndLineReferenceDesc>FORM 990, PART XI, LINE 9</FormAndLineReferenceDesc>
        <ExplanationTxt>ENDOWMENT GRANTS -3,577 ENDOWMENT GRANTS 3,577</ExplanationTxt>
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    </IRS990ScheduleO>
  </ReturnData>
</Return>