2024-05-13T15:48:19-05:00 2023-12-31 410746749 CLIFTONLARSONALLEN LLP 150 S WARNER ROAD SUITE 310 KING OF PRUSSIA PA 19406 990 2023-01-01 465039599 CRISIS TEXT LINE INC CRIS 9733880744 225 W 34TH ST FL 9-PMB9135 NEW YORK NY 10122 DANIELLE ADEST CFO 9733880744 2024-05-13 1 DANIELLE ADEST 999009999 0 WILLIAM A LOUGHERY P01603932 2156433900 2024-05-13 2 AAL1 IAL1 2023 2023-04-26 12:10:37Z DENA TRUJILLO 225 W 34TH ST FL 9-PMB9135 NEW YORK NY 10122 32319583 0 X WWW.CRISISTEXTLINE.ORG X 2012 NY FREE, 24/7 HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT & CRISIS INTERVENTION 9 8 281 16100 0 0 10241918 27800385 5154142 4040962 73642 478236 4443 0 15474145 32319583 0 52000 0 0 27005883 29280220 0 0 2583783 7719238 6283542 34725121 35615762 -19250976 -3296179 23223313 18030062 4352402 2455330 18870911 15574732 X CRISIS TEXT LINE WORKS AT THE INTERSECTION OF EMPATHY AND INNOVATION. CRISIS TEXT LINE PROMOTES MENTAL WELL BEING FOR PEOPLE WHEREVER THEY ARE. 0 0 16243830 52000 4040962 CRISIS TEXT LINE PROVIDES FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT PEOPLE IN THEIR MOMENTS OF NEED. ANYONE CAN TEXT FROM ANYWHERE IN THE UNITED STATES, ANYTIME. A LIVE, TRAINED CRISIS COUNSELOR RECEIVES THE TEXT AND RESPONDS FROM A SECURE ONLINE PLATFORM. CRISIS TEXT LINE RECRUITS, TRAINS, DEVELOPS, AND RETAINS VOLUNTEERS TO APPROPRIATELY COMMUNICATE WITH AND SERVE ALL COMMUNITIES THROUGHOUT THE ENTIRE COUNTRY. SUPERVISORS SUPPORT AND OVERSEE THE VOLUNTEER CRISIS COUNSELOR AND ALL TEXTS ON THE CRISIS TEXT LINE PLATFORM IN REAL TIME. IN 2023, PEOPLE IN CRISIS INITIATED MORE THAN 1.3 MILLION CONVERSATIONS AND EXCHANGED NEARLY 35 MILLION INDIVIDUAL MESSAGES WITH CRISIS TEXT LINE. AN ESTIMATED 65% OF TEXTERS IN 2023 DID NOT HAVE ANYONE ELSE TO REACH OUT TO. 10648943 0 0 CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING, AND SUPPORTING THE CRISIS TEXT LINE TEXTING AND CHAT PLATFORM AS WELL AS MAINTAINING AND UPDATING A LEARNING MANAGEMENT SYSTEM AS PART OF THE PLATFORM. THE TEAM'S ROLE INCLUDES ENGINEERING, PRODUCT, DESIGN, DATA, AND ANALYTICS. IN 2023, CRISIS TEXT LINE LAUNCHED THE FIRST CRISIS-RESPONSE SERVICE OF ITS KIND IN THE UNITED STATES, PROVIDING FREE, 24/7 SUPPORT FOR SPANISH SPEAKERS. THIS PLANNING, DEVELOPMENT AND IMPLEMENTATION FROM THE ENGINEERING, PRODUCT, AND TECHNOLOGY TEAM WAS PARAMOUNT TO THIS LAUNCH. IN 2023, CRISIS TEXT LINE BEGAN DEVELOPMENT ON A NEW ARCHITECTURE DESIGN FOR THE PLATFORM AS WELL AS TESTING AND DEVELOPING A GENERATIVE AI CONVERSATION SIMULATOR TO IMPROVE TRAINING FOR VOLUNTEERS. 1034788 0 0 CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND COMMUNITIES. CRISIS TEXT LINE RESEARCH AND IMPACT STUDIES AIM TO STRENGTHEN MENTAL HEALTH POLICY, PRACTICE, AND SYSTEMS IN THE BROADER FIELD NATIONALLY AND GLOBALLY. IN 2023, CRISIS TEXT LINE RELEASED SEVERAL IMPORTANT REPORTS, INCLUDING:A 10-YEAR IMPACT REPORT, SUMMARIZING CRISIS TEXT LINE'S IMPACT ON TEXTERS, VOLUNTEERS, AND SOCIETY OVER THE ORGANIZATION'S FIRST DECADE SINCE 2013VOLUNTEER VOICES, ON THE IMPACT OF VOLUNTEERING AS A CRISIS COUNSELOR WITH CRISIS TEXT LINECRISIS TEXT LINE'S 4TH ANNUAL UNITED IN EMPATHY REPORT, WITH INSIGHTS ON KEY MENTAL HEALTH TRENDS IN 2022, AS WELL AS INSIGHTS ON INDIVIDUAL STATES AND DEMOGRAPHIC POPULATIONS.RESEARCH REPORTS AND PUBLISHED STUDIES ARE PUBLISHED AND SHARED PUBLICLY AT: HTTPS://CRISISTEXTLINE.ORG/RESEARCH-IMPACT 27927561 1 1 0 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 1 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 40 0 281 1 0 0 0 0 0 0 0 0 0 0 0 0 X 9 8 0 0 0 0 0 0 0 1 1 0 0 1 1 1 1 1 1 1 1 0 NY CA X X DANIELLE ADEST 9733880744 225 W 34TH ST FL 9-PMB9135 NEW YORK NY 10122 DENA TRUJILLO CHIEF EXECUTIVE OFFICER 50.00 X X 344277 0 50731 HARRY BRANDLER PRESIDENT 0.50 X X 0 0 0 ROB STAVIS TREASURER 0.50 X X 0 0 0 DR ALFIEE BRELAND-NOBLE DIRECTOR 0.50 X 0 0 0 LISA FETTERMAN DIRECTOR 0.50 X 0 0 0 DR ANDRES MONROY-HERNANDEZ DIRECTOR 0.50 X 0 0 0 BRENDA TOINEETA PIPESTEM DIRECTOR 0.50 X 0 0 0 KIM VU DIRECTOR 0.50 X 0 0 0 RAMY SHWEIKY DIRECTOR 0.50 X 0 0 0 SHAWN RODRIGUEZ SECRETARY & GENERAL COUNSEL 50.00 X 215678 0 47387 DANIELLE ADEST CHIEF FINANCIAL OFFICER 50.00 X 284134 0 32656 CESAR BOCANEGRA CHIEF OPERATING OFFICER 50.00 X 296012 0 49831 SHAIRI TURNER-DAVIS CHIEF HEALTH OFFICER 50.00 X 322065 0 9600 MISHKA PITTER-ARMAND CHIEF MARKETING OFFICER 50.00 X 285065 0 35282 DANA TRADER CHIEF PEOPLE AND STRATEGY OFFICER 50.00 X 297025 0 45052 MELANIE SAMARASINGHE CHIEF BUSINESS DEVELOPMENT OFFICER 50.00 X 279833 0 49531 MARGARET MEAGHER CHIEF IMPACT OFFICER 50.00 X 249034 0 21050 2573123 0 341120 67 0 1 0 AMAZON WEB SERVICES PO BOX 81207 SEATTLE WA 98108 DATA HOUSING AND RELATIONAL HOSTING 1154758 VELOCITY GLOBAL LLC 3858 WALNUT ST STE 107 DENVER CO 80205 OVERSEAS STAFFING 1027468 CRM SCIENCE INC 104 S WAYNE AVE UNIT 532 WAYNE PA 19087 SALESFORCE CONSULTING 435600 FLUXON APPS LLC 236 WEST PORTAL AVE 848 SAN FRANSISCO CA 94127 SOFTWARE/TECHNICAL ENGINEERING & MANAGEM 294180 TWILIO SAN FRANSISCO 375 BEALE ST STE 300 SAN FRANSISCO CA 94105 TEXT CODES AND DATA USAGE 245307 19 27800385 27800385 PROGRAM SERVICE 900099 4040962 4040962 4040962 478236 478236 32319583 4040962 0 478236 52000 52000 1320707 655129 637929 27649 21383871 17453466 2154863 1775542 722031 497227 178819 45985 4100786 3430731 381552 288503 1752825 1400375 204007 148443 35412 35412 169771 169771 170081 85041 85040 474 474 609459 332775 170190 106494 651896 622149 8045 21702 33127 8031 23580 1516 3631032 3221243 296033 113756 606404 89156 517248 192148 58230 92219 41699 53131 22008 18629 12494 55321 55321 62758 62758 MISCELLANEOUS 12528 0 12528 0 35615762 27927561 5104418 2583783 5198962 2990091 16285415 9844444 32822 4328116 650538 93381 468777 655957 259493 141420 144653 118073 442146 0 23223313 18030062 2746187 1651956 1133833 803374 472382 0 4352402 2455330 X 18870911 14442227 1132505 18870911 15574732 23223313 18030062 -3296179 0 X 0 1 X 1 1 1 X 17111205 49107474 9767891 10241918 27800385 114028873 17111205 49107474 9767891 10241918 27800385 114028873 33830200 80198673 533150 448159 103457 94443 478236 1657445 63498 21299 24419 1642 110858 115797176 9195103 0.69260 0.55590 X SCHEDULE A, PART II, LINE 10, EXPLANATION OF OTHER INCOME: MISCELLANEOUS - 2019 AMOUNT: $ 63,498. 2020 AMOUNT: $ 21,299. 2021 AMOUNT: $ 24,419. 2022 AMOUNT: $ 1,642. RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 170081 170081 35445679 35615760 1000000 250000 0 0 1000000 1000000 1000000 3000000 4500000 193000 250000 170000 613000 25000 250000 170000 445000 667500 259493 141420 118073 118073 32319109 0 32319109 474 474 32319583 35615288 0 35615288 474 474 35615762 1 EUROPE (INCLUDING ICELAND & GREENLAND) 0 0 PROGRAM SERVICES SUPPORT FOR INDIVIDUALS IN MENTAL HEALTH CRISIS 855177 SOUTH AMERICA 0 0 PROGRAM SERVICES SUPPORT FOR INDIVIDUALS IN MENTAL HEALTH CRISIS 338366 SUB-SAHARAN AFRICA 0 0 PROGRAM SERVICES SUPPORT FOR INDIVIDUALS IN MENTAL HEALTH CRISIS 18133 NORTH AMERICA 0 0 PROGRAM SERVICES SUPPORT FOR INDIVIDUALS IN MENTAL HEALTH CRISIS 52000 0 0 0 0 0 0 1263676 0 1263676 NORTH AMERICA TECHNOLOGY AND DATA INNOVATIONS 52000 WIRE TRANSFER 0 CASH 1 0 0 0 0 0 0 PART I, LINE 2: GRANT FUNDS ARE DISBURSED TO FURTHER THE ORGANIZATION'S MISSION TO USE TECHNOLOGY AND DATA INNOVATIONS TO SUPPORT INDIVIDUALS IN MENTAL HEALTH CRISIS. X X X 0 0 0 0 0 0 0 0 0 DENA TRUJILLO CHIEF EXECUTIVE OFFICER 344277 0 0 0 0 0 9900 0 40831 0 395008 0 0 0 CESAR BOCANEGRA CHIEF OPERATING OFFICER 296012 0 0 0 0 0 9000 0 40831 0 345843 0 0 0 DANA TRADER CHIEF PEOPLE AND STRATEGY OFFICER 297025 0 0 0 0 0 8925 0 36127 0 342077 0 0 0 SHAIRI TURNER-DAVIS CHIEF HEALTH OFFICER 322065 0 0 0 0 0 9600 0 0 0 331665 0 0 0 MELANIE SAMARASINGHE CHIEF BUSINESS DEVELOPMENT OFFICER 279833 0 0 0 0 0 8700 0 40831 0 329364 0 0 0 MISHKA PITTER-ARMAND CHIEF MARKETING OFFICER 285065 0 0 0 0 0 8721 0 26561 0 320347 0 0 0 DANIELLE ADEST CHIEF FINANCIAL OFFICER 284134 0 0 0 0 0 8308 0 24348 0 316790 0 0 0 MARGARET MEAGHER CHIEF IMPACT OFFICER 249034 0 0 0 0 0 7440 0 13610 0 270084 0 0 0 SHAWN RODRIGUEZ SECRETARY & GENERAL COUNSEL 215678 0 0 0 0 0 6556 0 40831 0 263065 0 0 0 FORM 990, PART VI, SECTION B, LINE 11B THE 990 WILL BE REVIEWED IN DETAIL WITH THE FINANCE COMMITTEE AND THEN PROVIDED TO THE BOARD FOR REVIEW BEFORE FILING. FORM 990, PART VI, SECTION B, LINE 12C ALL BOARD MEMBERS ARE REQUIRED TO REVIEW THE CONFLICT OF INTEREST POLICY ANNUALLY, AND DISCLOSE ANY REAL OR POTENTIAL CONFLICT OF INTEREST IN RESPONSE TO A CONFLICT OF INTEREST QUESTIONNAIRE. THE COMPLETED QUESTIONNAIRES ARE REVIEWED BY THE GENERAL COUNSEL AND SECRETARY TO THE BOARD AND ARE PRESENTED TO THE GOVERNANCE COMMITTEE. IN THE EVENT OF A REAL OR POTENTIAL CONFLICT, THE GOVERNANCE COMMITTEE OF THE BOARD AND THE GENERAL COUNSEL/SECRETARY SHALL ENFORCE THE CONFLICT OF INTEREST POLICY'S REQUIREMENT OF RECUSAL FROM PARTICIPATING IN ANY DELIBERATIONS AND DECISIONS RELEVANT TO THE DISCLOSURES. FORM 990, PART VI, SECTION B, LINE 15 THE CHIEF PEOPLE OFFICER REVIEWS THE ORGANIZATION'S COMPENSATION DATA ANNUALLY DURING PERFORMANCE REVIEWS. EVERY TWO YEARS CRISIS TEXT LINE WORKS WITH AN INDEPENDENT, THIRD-PARTY COMPENSATION CONSULTING FIRM TO COLLECT THE COMPARABLE MARKET DATA TO SET APPRORIATE SALARY RANGES FOR EACH OF THE POSITIONS HELD BY THE OFFICERS AND STAFF AND SHARES THIS INFORMATION WITH THE BOARD. IN SO DOING, CRISIS TEXT LINE TAKES INTO CONSIDERATION THE COMPETITIVE LABOR MARKETPLACE FOR SUCH POSITIONS AND THE COMPARABILITY DATA IN THE NOT-FOR-PROFIT AND, IN SOME INSTANCES THE FOR-PROFIT SECTORS, AS APPLICABLE. WITH RESPECT TO THE CEO POSITION, THE COMMITTEE TAKES INTO CONSIDERATION THE COMPARABILITY DATA IN BOTH THE NOT-FOR-PROFIT AND FOR-PROFIT TECH SECTOR. THE CEO'S ACTUAL JOB PERFORMANCE IS REVIEWED BY THE BOARD. THE REVIEW INCLUDES A PERFORMANCE EVALUATION AND SURVEY THAT GATHERS INPUT FROM ALL TRUSTEES. ANY RECOMMENDED INCENTIVE COMPENSATION AWARD OR SALARY CHANGE IS APPROVED BY THE FULL BOARD AND THE CONTEMPORANEOUSLY DOCUMENTED. CRISIS TEXT LINE COMMISIONED ITS LAST COMPENSATION SURVEY AS RECENTLY AS JULY 2022. FORM 990, PART VI, SECTION C, LINE 19 POSTED TO WEBSITE.